When the challenges you face demand expert change navigation
General Manager, Billing, Telecommunications industry
"You produce results, sustainable results."
Triad's approach to assignments based on my experience is one of the best I have seen. You take the time to truly understand the mission to be accomplished and work diligently with the customer's best interest in mind (as opposed to many who are looking to shape their engagement so that it leads to the next engagement). You build relationships extremely well, and this helps ensure the success of the effort particularly in a large company. Finally, you produce results - sustainable results - which brings significant value to your customers.
EVP/COO, Mortgage Servicing, Financial Services industry
"He's been a trusted change advisor for many years."
Eric Rubin and I have known each other for over twenty years. We first met while working together on a massive change effort at Household Finance Corporation, which transformed HFC from a 100 year old branch network organization to the lowest cost service provider in the consumer finance industry. At the time, Eric worked as part of the consulting team that led the effort.
Since that time, Eric and I have remained close business colleagues. If I have an operational challenge that I need to discuss, I can always count on Eric's objective counsel and his keen insight into the inner workings of change. As a business executive, one of the things I most appreciate is Eric's business sense and solution independence as he recognizes that no single approach or answer works in ever situation or in every culture. Eric operates at the level in which business executives interact, plan, and conceptualize change, and is likewise effective with coaching executives through change delivery. It is this objectivity, resistance to myopic thinking, and client centric focus that separates him from other consulting leaders. Whatever the situation, I know Eric will always tell it like it is, and place my needs first. He's been a trusted change advisor for many years. I strongly recommend Eric and Triad.
VP/CFO Shared Support Services, Healthcare industry "Triad's approach blended insight with execution."
On our path to implementing a cradle-to-grave product management model, our engagement with Triad Embryonics was extremely successful. Working as lead consultant, Eric collaborated with senior leaders to develop a sustainable product management strategy for IT. Eric then put a project management office in place that allowed us to assess our current product delivery methods and understand the implications of pursuing a large change initiative. Most importantly, Eric and his team delivered a scalable product management design model that is currently being piloted within our organization.
Throughout the engagement, Eric stressed the importance of achieving continual buy-in from key stakeholders within the organization and collaborating with SME's that would end up implementing the design model. Triad's approach blended insight with execution - all aimed at imparting the knowledge to those who would eventually own the work. What more could you ask for in a consultant? We expect to see more of Eric and Triad Embryonics.
Manager, IT Process Engineering, Utilities industry
"We have established a firm foundation for process engineering and process management within our organization."
We chose to pursue an effort designed to build our organizational capacity for process engineering (development) and process management (continued use and improvement). Our engagement with Triad Embryonics Ltd. was extremely successful in achieving our business goals. I believe that the success achieved was primarily attributable to the high degree of collaboration between Triad and our company in planning the effort, and the level of commitment demonstrated by Eric Rubin toward achieving the defined objectives. Eric dedicated significant time and energy prior to the inititiation of our engagement to deepen his understanding of what he needed to provide in order to ensure our success. He then worked closely with us in developing an appropriate plan of action. Eric excelled at managing the change we introduced, fully communicated potential impacts and risks and never faltered in delivering on his commitments despite a marked increase in the demands on his personal time. I learned a great deal from Eric and consider the overall engagement with Triad as one of the most successful I have enjoyed during my career. Since the completion of the project, I have observed an increased capacity within our process engineering group, and continue to witness confirmed success in process efforts provided by our organization. We have established a firm foundation for process engineering and process management within our organization. We have continued to successfully build on that foundation. We have a strategy for future process development. A great deal of our achievement to date, and I fully expect a great deal of our future achievements, can be attributed to our work with Triad and the expertise provided by Eric Rubin.
Vice President Corporate Services, Telecommunications industry
"I have found Triad to be of extreme integrity and high business morals."
I have had the pleasure of working with TRIAD Embryonics for over four years. During this time I have used Triad to develop formal process structures that have been invaluable in implementing significant reorganizations and resulting in tremendous productivity and morale gains for three key business functions. One of the most significant benefits of working with Triad is that Triad resources are business people. As a result, you do not get a singular "contractor minded" approach to your company's problems but rather an understanding business mentor. In all of my association with Triad, I have found them to be of extreme integrity and high business morals. Mr. Rubin has declined to have Triad perform services that that he felt could not be performed tp the level of quality he personally demands. To that end I feel that I can trust Triad to properly represent my company's interests.
Head of Organizational Change, Healthcare industry
"Eric and his team are damn good at what they do."
Friendship and the client's well being always come first for Eric and his team. From the beginning I was taken by both his personal and professional integrity. He'll walk away from business if it he and his team can't add real value for a client. That's mighty refreshing in this day and age! Eric and his team are also damn good at what they do. At several mutual clients I saw first hand the impact of their enterprise-wide modeling and process engineering work. Quite simply, people started getting work done where chaos and confusion once reigned. People began to understand business relationships and interdependencies for the first time. As a result, they became much more productive and valuable employees. The manner in which Eric and his team get work done builds client understanding of, ownership for, and commitment to the outcomes. The client is both willing and able to implement and sustain it.
After twenty years in the consulting business, and four years driving change from inside, I choose to work with literally only a handful of consulting firms, Eric and Triad are at the top of that list.
CIO, Telecommunications industry
"The quality of Triad's deliverables have withstood the test of time."
Triad has demonstrated the most professional behavior that a client could ask for. When Eric Rubin signs on as your consultant, he becomes the best friend that you could have as a CIO. Once a commitment is made, Eric and his team put everything into delivering the best solution for their client. Triad invests the time with client organizations who may not have engaged his firm, but whom, most certainly will be utilizing the solution forthcoming. Triad teams really believe in gaining the "buy-in" of the recipient organization by including its ideas as part of the solution. The quality of Triad's solutions have withstood the test of time. I would not hesitate to recommend Triad to any firm in need of solving business problems connected with developing criticial business/IT processes. Simply put, Eric Rubin is the best at what he does and that is why I have used his firm repeatedly.
Vice President Network Services, Telecomnunications industry
"Mr. Rubin was a key force in our migration from a functionally aligned and measured organization to a process driven enterprise."
I co-sponsored a multiyear campaign of major process transformation initiatives aimed at dramatically improving the responsiveness and effectiveness of our Customer Service, Network, Engineering and Operational Support areas. The transformation effort actively involved hundreds of frontline and management employees and was widely viewed throughout the company as being extremely successful. We were able to mine significant operating expense out of the business during a period of continued growth. At the same time, we improved overall customer satisfaction levels, as well as improving the relationships with our unions through their direct inclusion and participation in the program. Mr. Rubin was one of the key architects of the transformation effort. His commitment, experience and leadership were major contributors to the development and success of the program. He was a key force in our migration from a functionally aligned and measured organization to a process driven enterprise. His appreciation and understanding of how technology can improve business process performance was instrumental in evaluating and making decisions regarding the replacement and integration of several of our operational support systems.
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